Today, more than 3,200 companies and their hundreds of thousands of employees rely on Lovell Safety Management to handle their Workers’ Compensation questions and issues. That’s because our decades of specialization in this market have made us experts in every practice, policy and procedure.

Workers’ Compensation Insurance and the laws and regulations governing it have become increasingly more complex. Lovell is a leading advocate for New York businesses. Working with legislative leaders, Lovell played a key role in lobbying for specific Workers’ Compensation reforms that were ultimately enacted by the New York State Legislature in 1996. We work closely with all key agencies and parties involved in Workers’ Compensation on an ongoing basis, proposing new regulations and procedures that minimize employer costs, expedite claims resolutions and eliminate fraud.

Innovative Programs and Techniques

Lovell first applied several innovative techniques and programs to Safety Group management that have now been widely adopted in the industry. The Service Team approach is one of them. Service Teams are assembled and given responsibility for client satisfaction in a particular geographic region. Thus, not only does each client have an account representative, but they have direct access to representatives in every other department too – claims, safety and underwriting. Their assigned Service Team is their resource for safety training programs, effective claims management and problem solving.

Lovell’s progressive and proactive claims management approach has given rise to its unique Early Intervention Program. This Program ensures critical contact among employer, injured employee and medical provider within 24 hours of any reported claim. Subsequent steps are implemented and monitored by a Nurse Case Manager. The results of this Program are minimal administrative delays and effective cost-containment for the employer, along with more responsive medical service and decreased recovery time for the injured employee.

Measurable Savings

Lovell’s accomplishments on behalf of its Safety Group members have yielded significant, documented financial advantages. To date, Lovell Safety Group members have realized more than $850 million in cumulative savings. In a recent year, over 775 member companies operated for a 12-month period without a single Workers’ Compensation claim, resulting in significant improvements in their Experience Ratings. Qualified Safety Group members receive substantial advance discounts and year-end cash dividends. In addition, Lovell’s cost-guaranteed, fully-insured program protects the assets of each member company.

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